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A switch on the left earcup lets you toggle between two levels of active noise cancelling, which does a Bose-level job of retaining audio quality while tuning out the ruckus around you, whether that’s on a train or airplane (another place I loved using these). I’ve legitimately missed my subway stop several times because I was so lost in what I was hearing-and, just as importantly, what I wasn’t hearing. Like a trip to Never-never Land, they made me forget.

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Subway rides are often deafening from start to finish, and packed with commuters who are louder still.įor the last two months, wearing Plantronics' Voyager 8200 UC Bluetooth headphones has calmed my commute. But I could really go without that piercing, screeching noise each train makes as it grinds to a halt at the station.

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I haven’t needed a car in nearly a decade thanks to the fleets of busses and subway trains that zip across town, which is awesome. So, before you throw away or stop using your headset, follow these steps to get rid of the Plantronics headset echo and you'll enjoy using your headset for many years.Commuting in larger cities like Boston has its perks. Sometimes it can feel like a process when you have to go through these setting adjustments, but when it's done it's seamless from there. One of the most common troubleshooting we help customers with is resolving echo. Contact us if you're still having echo.

Make sure the auto microphone adjust is disabled and turn your mic volume down until the Plantronics headset echo problem stops.

When connecting to a computer you may need to disable sidetone or within your computer softphone, there should be audio adjustments for your microphone and speaker.

If you find it hard to hear now, the only other solution for you is getting a headset amplifier, which allows you to balance volumes. If you have a direct connect cable, you will want to adjust your phone volume down until the echo isn't heard.

When connecting to a desk phone, you will either have a direct connect cable or a headset amplifier.

When it comes to a wired headset and echo, there is going to be less troubleshooting that you can do but these are some steps you can follow. Plantronics wired headset echo adjustment If you're connecting to a Cisco desk phone, typically your Plantronics wireless headset will need to be on setting D if you aren't using an EHS cable or Lifter. Models with the A-G compatibility dial, as a standard need to be set on A. If this setting is off, then you will get an echo, bad sound quality or no sound. If you're using a Plantronics wireless headset for your desk phone, on the charging base will be a compatibility dial. #3 Make sure compatibility dial is correct

Keep testing, until you find the right balance and the Plantronics headset echo is gone.

If you find it hard to hear and be heard, adjust your volumes one at a time until you're at a comfortable volume.įor example: Adjust the volume up once on your headset, turn your phone volume up to 60%, Adjust the mic setting on your charging base one click up.

Adjust the volume down on your headset a few times.

Adjust the speaker volume down on the charging base.Adjust your microphone volume down on the charging base (some models have a number you adjust, others have a minus button you click).

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Reference your headset manual to find your volume controls. One of the most common cases of echo is caused when these volumes are up to high. If you're using a wireless Plantronics headset, chances are you have volume controls on the headset as well as the charging base. You may also have sidetone enabled and will want to disable this to avoid the echo.

If you're using your Plantronics headset on a computer, adjust the headset volume on your computer down 50-70% as well.

When you have your phone volume up to 100% this alone can cause echo or distortion. If this guide doesn't fix your Plantronics headset echo problem, contact us and we can help further.įirst, if you're using a corded desk phone, start by In this guide it will be a challenge for me to provide the exact adjustments for each Plantronics headset model that you would be using. If they keep hearing their own voice as they talk, that can be a frustrating experience. If you're on an important phone call and you can't focus because you hear every word back in your headset, it may not be worth using the headset.

There's two forms of echo that could be happening.īoth can be extremely frustrating. Echo in a headset is common and can usually be resolved by a few adjustments.